Terms of Use

Buzzscribed's terms of use are our contract with you. They include our commitment as a service provider and your obligations as a customer.

Introduction

Welcome to Buzzscribed! We're excited to have you here but before you start using Buzzscribed, we need you to look through and accept these terms. We've done our best to explain it all without using too much jargon, so it's clear what we expect from you and what you can expect from us.

These are your legal rights and obligations, so please read everything carefully. If you can't agree to our terms, then you can't use our services.

A little about us

This site is operated by Buzzscribed Pty Ltd (ABN 56 694 704 277). Buzzscribed® is an Australian registered trademark. You can locate our registered office and contact details on our Contact Page.

Joining and using Buzzscribed

1. You and Buzzscribed: When we say you or your, we mean both you and any entity or firm you're authorised to represent. When we say Buzzscribed, we, our or us, we're talking about Buzzscribed Pty Ltd (ABN 56 694 704 277), the entity you contract with and, where applicable, pay fees to.

2. Our services: Our services consist of all the services we provide now or in the future, including but not limited to media monitoring, CRM, reporting, journalist discovery, email communications, and PR management tools.

3. Creating a subscription: When you create a subscription to use our services and accept these terms, you become a subscriber. A subscriber is any person or entity with a Buzzscribed account, regardless of whether they are on a free or paid plan. Creating an account constitutes acceptance of these terms and creates a binding agreement. If you are on a paid plan, you are also responsible for paying your subscription fees.

4. People invited to use Buzzscribed: An invited user is a person other than the subscriber who has been invited to use our services. If you're an invited user, you must also accept these terms to use our services.

5. User roles and access: As a subscriber inviting others into a subscription, you should understand the permissions you're granting to invited users. You are responsible for the actions of all users you invite.

6. Subscriber responsibilities: As a subscriber, you take full responsibility for:

  • Controlling who has access to your subscription and their permission levels
  • All activity that occurs under your subscription, including actions by invited users
  • Ensuring all users comply with these terms
  • The accuracy and legality of all data you and your users enter into the system
  • Maintaining the confidentiality of your clients' information

7. What we own: We own everything we've put into our services unless otherwise stated. This includes rights in the design, compilation, and look and feel of our services, all copyrighted works, trademarks, designs, inventions, and other intellectual property. You agree not to copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us.

 

Pre-Populated Data and Journalist Intelligence

THIS SECTION IS CRITICALLY IMPORTANT. It explains the nature of pre-populated data included with your subscription.

8. Pre-populated media outlet data: Your subscription includes pre-populated media outlet data to help you get started. This data includes outlet names, estimated reach figures, demographic information, logos, tier classifications, and other metadata. THIS INFORMATION IS PROVIDED AS ESTIMATES AND PLACEHOLDERS ONLY. We do not warrant the accuracy, completeness, or currentness of this data. You are solely responsible for verifying and updating this data to reflect accurate information for your reporting and business purposes.

9. Journalist intelligence data: Our Journalist Discovery feature provides journalist profiles and contact information aggregated from publicly available sources including news articles, bylines, social media profiles, and professional directories. EMAIL ADDRESSES MARKED AS "SUGGESTED" ARE ALGORITHMICALLY GENERATED BASED ON COMMON PUBLICATION PATTERNS AND HAVE NOT BEEN INDIVIDUALLY VERIFIED. We make no representation or warranty as to the accuracy, completeness, or currentness of journalist contact information.

10. No warranty on pre-populated data: ALL PRE-POPULATED DATA, INCLUDING OUTLET INFORMATION AND JOURNALIST INTELLIGENCE, IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. We expressly disclaim any warranties of accuracy, completeness, merchantability, fitness for a particular purpose, or non-infringement with respect to such data. We shall not be liable for any errors, omissions, or inaccuracies in the pre-populated data, or for any actions taken or decisions made based on such data.

11. Your responsibility for data verification: You agree to review and update outlet and journalist data as needed for your specific use case. Any reporting, media outreach, or business decisions based on pre-populated data is your sole responsibility. You acknowledge that reach figures, demographic data, and contact information may be outdated, estimated, or incorrect, and you will not hold Buzzscribed liable for any consequences arising from reliance on such data without independent verification.

 

AI and Algorithmic Features

Our platform uses artificial intelligence and algorithms to provide certain features. You must understand the limitations of these technologies.

12. AI-generated content: Certain features of our services use artificial intelligence or machine learning to generate content, including but not limited to: journalist bios, suggested email addresses, topic categorisation, sentiment analysis, and content summaries. AI-GENERATED CONTENT MAY CONTAIN ERRORS, INACCURACIES, OR INAPPROPRIATE CONTENT. You are solely responsible for reviewing, verifying, and editing any AI-generated content before use.

13. Algorithmic suggestions: Our algorithms may suggest email addresses, categorise content, match journalists to topics, or provide other automated suggestions. These suggestions are based on patterns and probabilities and are not guaranteed to be accurate. You must independently verify all algorithmic suggestions before relying on them.

14. No liability for AI/algorithmic errors: We shall not be liable for any damages, losses, or consequences arising from errors in AI-generated content or algorithmic suggestions, including but not limited to incorrect contact information, misclassified content, inaccurate sentiment analysis, or inappropriate content generation.

 

Email Communications and Anti-Spam Compliance

THIS SECTION IS CRITICAL. Misuse of email features can result in immediate termination and legal liability.

15. Your email compliance obligations: When using our email features, you are solely responsible for compliance with all applicable anti-spam and electronic messaging laws, including but not limited to:

  • Australian Spam Act 2003
  • CAN-SPAM Act (United States)
  • GDPR (European Union)
  • CASL (Canada)
  • Any other applicable laws in your jurisdiction or the recipient's jurisdiction

16. Prohibited email practices: You agree NOT to use our services to:

  • Send unsolicited bulk emails or spam
  • Send emails to purchased, rented, or harvested email lists
  • Send emails without valid consent where required by law
  • Send emails with false or misleading header information
  • Send emails with deceptive subject lines
  • Fail to honour unsubscribe requests
  • Impersonate another person or entity
  • Send harassing, threatening, or abusive communications

17. Email verification responsibility: Before sending any email through our platform, you must verify that you have a lawful basis to contact the recipient. THE PRESENCE OF AN EMAIL ADDRESS IN OUR SYSTEM (INCLUDING SUGGESTED EMAILS) DOES NOT CONSTITUTE PERMISSION TO SEND EMAIL. You are solely responsible for ensuring you have appropriate consent or legal basis for each communication.

18. Email deliverability: We do not guarantee email deliverability. Emails may fail to deliver, be filtered as spam, or bounce for various reasons. We shall not be liable for any failed email deliveries, delayed deliveries, or emails filtered by recipient email systems.

19. Consequences of email abuse: Violation of our email policies may result in immediate suspension or termination of your account without refund. You agree to indemnify us against any claims, damages, fines, or penalties arising from your email practices, including spam complaints, blacklisting, or regulatory enforcement actions.

 

Reports and Analytics

Reports generated through our platform are tools to assist your work, not guaranteed accurate representations.

20. Report accuracy disclaimer: Reports, analytics, dashboards, and calculations generated through our services are provided for informational purposes only. We do not guarantee the accuracy, completeness, or reliability of any reports. Report data may contain errors, omissions, or inaccuracies due to:

  • Inaccurate source data (including pre-populated outlet data)
  • Incomplete media monitoring coverage
  • Calculation errors or software bugs
  • Data entry errors by users
  • Algorithmic misclassification
  • Third-party data source errors

21. Advertising Value Equivalency (AVE) and metrics: Any AVE calculations, reach estimates, impression figures, or similar metrics are ESTIMATES ONLY based on available data and industry standard methodologies. These figures should not be relied upon for financial reporting, contractual obligations, or critical business decisions without independent verification. We expressly disclaim any liability for business decisions made based on AVE or metric calculations.

22. Client-facing reports: If you use our services to generate reports for your clients, YOU ARE SOLELY RESPONSIBLE for the accuracy and appropriateness of those reports. You should review all reports before sharing with clients and make appropriate disclaimers to your clients about data limitations. We shall not be liable for any claims your clients may make against you based on report inaccuracies.

 

Third-Party Services and Integrations

23. Third-party integrations: Our services may integrate with third-party services including social media platforms, email providers, news aggregators, and other external services. These integrations are provided for convenience and are subject to the following:

  • Third-party services are governed by their own terms and privacy policies
  • We do not control and are not responsible for third-party services
  • Third-party APIs may change, be discontinued, or become unavailable without notice
  • Data synced from third-party services may be incomplete or inaccurate

24. No guarantee of integrations: We do not guarantee the continued availability, functionality, or compatibility of any third-party integrations. Changes to third-party APIs or services may affect functionality without prior notice. We shall not be liable for any loss of functionality, data, or business impact resulting from changes to third-party services.

 

User Content and Conduct

25. Your content: You retain ownership of content you create or upload to our services. However, you grant us a licence to use, copy, store, and process your content to provide our services. You are solely responsible for all content you create, upload, or share through our services.

26. Content warranties: You represent and warrant that all content you submit:

  • Does not infringe any third-party intellectual property rights
  • Is not defamatory, libellous, or unlawful
  • Does not contain malware, viruses, or harmful code
  • Does not violate any person's privacy or data protection rights
  • Complies with all applicable laws and regulations

 

Content Licensing and Copyright

Buzzscribed is a technical service provider. The platform provides tools for managing public relations workflows, including the storage, organisation, and analysis of media coverage content. Buzzscribed does not monitor, source, licence, or distribute media content on your behalf.

You are solely responsible for ensuring that you hold all necessary licences, permissions, and rights for any content you upload, paste, import, or otherwise ingest into the platform. In Australia, this may include holding a Copyright Agency (CAL) PR Agency Licence or equivalent licence for the reproduction and communication of published media content. In other jurisdictions, equivalent licensing arrangements may apply.

The platform may read and analyse content you provide for the purpose of generating scores, summaries, sentiment analysis, and other analytical outputs. These analytical outputs (such as numeric scores, tags, and classifications) are stored as part of our services. The original source content is processed transiently for analysis and is not reproduced or distributed beyond your account.

Any breach of copyright law or licensing obligations by you in connection with content uploaded to the platform constitutes a breach of these terms. Buzzscribed does not monitor or verify the licensing status of content you upload and accepts no liability for any infringement arising from your use of the platform.

 

27. Prohibited conduct: You agree NOT to:

  • Use our services for any unlawful purpose
  • Impersonate any person or entity
  • Harass, abuse, or harm journalists, media contacts, or any other persons
  • Scrape, harvest, or collect data for purposes outside your subscription
  • Resell, sublicense, or share access to our services or data
  • Attempt to gain unauthorised access to our systems
  • Interfere with or disrupt our services
  • Reverse engineer, decompile, or disassemble our software
  • Use automated tools to access our services without permission
  • Act in a manner that is abusive or disrespectful to Buzzscribed staff

 

Regulatory Compliance

28. Your compliance obligations: You are solely responsible for ensuring your use of our services complies with all laws and regulations applicable to you and your business, including but not limited to:

  • Privacy and data protection laws (GDPR, Australian Privacy Act, CCPA, etc.)
  • Anti-spam legislation
  • Defamation and media law
  • Intellectual property law
  • Industry-specific regulations
  • Export control laws

29. We are a processor, not a controller: For data protection purposes, you are the data controller for personal data you enter into our services. We act as a data processor on your behalf. You are responsible for ensuring you have appropriate legal bases for processing personal data and for responding to data subject requests. Our Data Processing Addendum sets out our detailed commitments as a processor, including our subprocessors and security measures.

 

Data Security and Breaches

30. Our security measures: We implement reasonable technical and organisational security measures to protect your data. However, no system is completely secure and we cannot guarantee absolute security. We shall not be liable for any unauthorised access to or breach of our security measures except to the extent caused by our gross negligence.

31. Data breach notification: If we become aware of a security breach affecting your data, we will notify you as soon as reasonably practicable and provide information about the breach to the extent known. You are responsible for assessing whether the breach must be reported to regulators or affected individuals under applicable law.

32. Your security responsibilities: You are responsible for maintaining the security of your account credentials, using strong passwords, enabling multi-factor authentication where available, and promptly reporting any suspected unauthorised access.

33. Data segregation: Our platform is multi-tenant. Your data is logically segregated from other subscribers' data. However, we do not guarantee physical separation of data. You acknowledge and accept the inherent risks of multi-tenant cloud architectures.

 

Account Suspension and Termination

34. Our right to suspend: We may immediately suspend or restrict your access to our services, without prior notice or liability, if we reasonably believe:

  • You are violating these terms or any applicable law
  • Your account is being used for spam, harassment, or abuse
  • Your account has been compromised
  • Your use poses a security risk to us or other users
  • We receive a valid legal complaint about your activities
  • You fail to pay fees when due

35. Termination by us: You may cancel your subscription at any time through your account settings or by contacting us at support@buzzscribed.com. Cancellation takes effect at the end of your current billing period. No refunds are given for partial billing periods. We may terminate your subscription with one month's notice for convenience, or immediately without notice for cause (including breach of these terms, illegal activity, or non-payment).

36. Effect of termination: Upon termination, your right to access our services ceases immediately. We will retain your data for a period of 90 days. You may export your data within this period by using the export features in your account or by contacting us. After the 90-day period, your data will be permanently deleted in accordance with our Data Processing Addendum. We may create anonymised, aggregated statistical data derived from your use of our services. Once anonymised so that it does not identify you or any individual, we may use this data for our own purposes, including to improve our services, develop new features, and identify industry trends, after which it may be permanently deleted. No refunds are provided for termination.

 

Service Availability

37. No SLA or uptime guarantee: We strive to maintain high availability but DO NOT GUARANTEE ANY SPECIFIC UPTIME PERCENTAGE OR SERVICE LEVEL. Our services are provided on an "as available" basis. We may perform maintenance, updates, or experience outages at any time without liability to you.

38. No compensation for downtime: We shall not be liable for any downtime, service interruptions, or inability to access our services, regardless of cause. No service credits, refunds, or compensation will be provided for any outages or service degradation.

39. Data backup: While we perform regular backups, we do not guarantee the availability or completeness of backups. You are responsible for maintaining your own copies of critical data.

 

Pricing and Payment

40. Subscription fees: If you are on a paid plan, your use of our services requires payment of subscription fees as set out in your pricing plan. Free plan users are subject to the usage limits of the free tier. All fees are in the currency displayed at the time of purchase, which may include Australian Dollars, New Zealand Dollars, US Dollars, British Pounds, Euros, or Singapore Dollars unless otherwise specified and are subject to GST where applicable.

41. Price changes: We may change our pricing at any time. Price changes will not apply to your current subscription period but may apply upon renewal. We will give you at least 30 days' notice before any price change takes effect on your subscription.

42. No refunds: All fees are non-refundable except where required by law. This includes fees for partial subscription periods, early termination, or services you chose not to use.

 

Limitation of Liability and Disclaimers

THIS SECTION IS CRITICALLY IMPORTANT. PLEASE READ IT CAREFULLY AS IT LIMITS OUR LIABILITY TO YOU.

43. Disclaimer of warranties: OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES INCLUDING:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Warranties regarding accuracy, reliability, or completeness of any data or content
  • Warranties that our services will be uninterrupted, error-free, or secure
  • Warranties regarding the accuracy of pre-populated data, journalist information, or metrics

44. Errors and omissions: You acknowledge that our services, including any data, reports, analytics, or information, may contain errors, omissions, or inaccuracies. We shall not be liable for any errors or omissions or for any actions taken in reliance on information provided through our services.

45. Exclusion of damages: TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY:

  • Loss of profits, revenue, business, goodwill, or anticipated savings
  • Loss of data or data corruption
  • Loss of customers, contracts, or business opportunities
  • Damage to reputation or loss of goodwill
  • Indirect, incidental, special, consequential, exemplary, or punitive damages
  • Damages arising from reliance on pre-populated data, journalist contacts, or metrics
  • Damages arising from failed or misdirected email communications
  • Damages arising from reports provided to your clients
  • Damages arising from service interruptions or data breaches
  • Damages arising from AI-generated content or algorithmic errors
  • Damages arising from third-party integrations or services

46. Maximum liability cap: NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE LESSER OF: (A) THE TOTAL AMOUNT YOU PAID US FOR YOUR SUBSCRIPTION IN THE 12 MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM AROSE, OR (B) ONE HUNDRED AUSTRALIAN DOLLARS (AUD $100).

47. Indemnification: You agree to indemnify, defend, and hold harmless Buzzscribed and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or relating to:

  • Your use of our services
  • Your violation of these terms
  • Your violation of any applicable law or regulation
  • Your email communications sent through our platform
  • Reports you provide to your clients
  • Any claim by a third party related to your content or activities
  • Any data breach resulting from your failure to maintain account security

48. Acknowledgment of risk: You acknowledge and agree that you are using our services at your own risk. You have had the opportunity to seek independent legal advice regarding these terms.

 

Disputes and Governing Law

49. Dispute resolution: Before initiating any legal action, you agree to contact us and attempt to resolve any dispute informally. If we cannot resolve the dispute within 30 days, either party may proceed to formal dispute resolution.

50. Governing law: These terms are governed by the laws of Queensland, Australia. You submit to the exclusive jurisdiction of the courts of Queensland, Australia for any disputes arising out of or relating to these terms or your use of our services.

51. Class action waiver: Any dispute must be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

 

General Provisions

52. No professional advice: Buzzscribed is a software platform and does not provide professional, legal, financial, or PR advice. You should consult appropriate professionals before making business decisions.

53. Force majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or infrastructure failures.

54. Non-excludable guarantees: Certain consumer protection laws may provide guarantees that cannot be excluded. Nothing in these terms excludes or limits such non-excludable guarantees. Our liability for breach of any non-excludable guarantee is limited, at our option, to re-supplying the services or paying the cost of re-supply.

55. Entire agreement: Unless otherwise agreed in writing, by using our services you agree that Buzzscribed may reference your use of the platform for marketing purposes, including on our website. This may include general statements such as user counts or industry references, or displaying your organisation name or logo. If you do not wish to be referenced, you may opt out at any time by contacting us at support@buzzscribed.com.

 

Entire Agreement

These terms, together with our privacy notice, data processing addendum, and pricing plan, constitute the entire agreement between you and Buzzscribed.

56. Severability: If any provision of these terms is held invalid or unenforceable, that provision shall be modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

57. No waiver: Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

58. Assignment: You may not assign these terms without our consent. We may assign these terms without restriction.

59. Changes to terms: We may update these terms from time to time. We will notify you of material changes by email or through our services. Continued use after notification constitutes acceptance of the modified terms.

60. Notices: Notices to Buzzscribed should be sent to support@buzzscribed.com. Notices to you will be sent to the email address associated with your subscription.

 

61. Email Group Relay & Send on Behalf: By enabling the Email Group Relay feature, you authorise Buzzscribed to: (a) send email on your behalf using your organisation's verified sending domain as the FROM address, with the designated group relay address set as the Reply-To header, so that responses are automatically distributed to group members; (b) receive and process inbound replies sent to a group relay address, including parsing content and metadata for out-of-office detection, and relay those replies to all active group members (Buzzscribed does not store the body of relayed messages beyond the time required for delivery); (c) maintain relay metadata logs including sender, recipients, timestamps and out-of-office status for audit and troubleshooting purposes, retained for 90 days and accessible to your account administrators; (d) require domain verification before activating the feature (you represent that you have the authority to send email from any domain you verify); and (e) suspend or disable Group Relay for any account that generates excessive bounce rates or spam complaints, or uses the feature for unsolicited bulk email, spam, or any purpose that violates applicable anti-spam legislation including the Australian Spam Act 2003, CAN-SPAM Act and GDPR.

 

Last updated: February 2026 | Version 1.3